blunt essays with sharp points
Nov 11, 2010 6:43 AM–Sometimes the nicest thing you can do for others is refuse to cooperate.
When patrons and employees of a restaurant franchise in my area want the corporate office, they ask at a restaurant for the number. Sometimes the restaurant manager mistakenly gives them my company's number. (It's an easy mistake; theirs ends 0888 and ours ends 0088.)
The trouble comes when my kind receptionist gives the caller—who has a real and urgent problem such as a missing paycheck or a case of food poisoning—the right number. This positively reinforces the mistake. Any restaurant manager that makes the mistake gets to know the wrong number from memory, and continues to supply it. Over time, we get more and more phone calls for the franchise. This represents frustration and a waste of time on the part of the callers and my receptionist.
The kindest thing to do is never, ever, cooperate with the caller by giving the right number. Instead, we play dumb. Callers push the problem back on the restaurant manager. The restaurant manager soon gets to know and give out the right number. The result is less frustration and less waste of time, both ours and future callers.
This principle has many applications. Before you offer help and advice in a situation, consider whether the kindest thing to do might be to play dumb.
Finish each day and be done with it. You have done what you could. Tomorrow is a new day; begin it well and serenely and with too high a spirit to be encumbered with your old nonsense. —Ralph Waldo Emerson
Sometimes they fool you by walking upright.
What part of “Ph’nglui mglw’nafh Cthulhu R’lyeh wgah’nagl fhtagn” don’t you understand?
Build a man a fire, and he’ll be warm for a day. Set a man on fire, and he’ll be warm for the rest of his life. —Terry Pratchett
Never try to teach a pig to sing; it wastes your time and it annoys the pig. —Robert Heinlein
Do not ask why the past was better than the present, for this is not a question prompted by wisdom. —Ecclesiastes 7:10
Power lines abruptly stopped causing cancer in 1997 after the U.S. National Cancer Institute conducted a better study. —Robert Parks
Встретимся под столом! (Vstretimsja pod stolom: To meeting you under the table!)
The more you cry, the less you’ll pee.
Relish the love of a good woman.
It’ll never get better if you keep picking at it. —advice from Judge “Maximum” Bob Gibbs